Privacy Policy — Flow & Glow Plumbing

Information We Collect
When you contact us, request a quote, submit a website form, or complete a Facebook or Instagram lead form, we collect the information you provide. This may include your name, phone number, email address, ZIP code, service address, and details about your plumbing or gas lantern project.

How We Use Your Information
We use your information to respond to inquiries, prepare quotes, schedule appointments, complete requested work, process payments, maintain business records, and communicate about your service.

We do not use your inquiry information to send promotional emails or promotional text messages.

Service Providers
We use service providers to support website hosting, lead collection, scheduling, customer communications, invoicing, and payment processing. Information may be processed through those services as needed to operate our business and fulfill your requests. Their own privacy policies also apply to their handling of information.

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or others.

Facebook and Instagram Forms
If you submit a form through Facebook or Instagram , Meta processes your information under its own privacy policy and makes your submitted information available to Flow & Glow Plumbing so we can respond to your request.

Information Retention and Security
We retain information as needed to handle inquiries, provide services, maintain business records, and meet applicable obligations. No internet transmission or electronic storage method is completely secure.

Your Choices
You may contact us to request access to, correction of, or deletion of information you have provided. We may need to retain certain information for business record or legal obligations.

You may ask us to stop contacting you about an inquiry. We may still need to communicate about ongoing work, payments, or other required matters.

Changes to This Policy
We may update this policy as our practices change. Updates will be posted on this page with a revised date.